Terms & Conditions

1. Acceptance of Terms

By accessing or using Arrivli ("the Service", "we", "our", "us"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Service. These terms apply to all visitors, users, and subscribers.

2. Description of Service

Arrivli provides an AI-assisted relocation platform that offers tools, checklists, document management, budgeting, and access to service providers to help individuals and families manage international relocation. The platform includes Basic and Premium subscription tiers, as well as optional one-time add-on modules.

3. Eligibility

You must be at least 18 years of age to use the Service. By registering, you confirm that all information you provide is accurate and complete.

4. Subscriptions & Payments

Subscription fees are billed monthly or annually as selected at checkout.
All prices are shown in GBP (£) and inclusive of VAT where applicable.
Payments are processed securely through our payment provider. We do not store card details.
Annual subscriptions are billed as a single upfront payment and include a 20% discount.
One-time module purchases are non-transferable and apply to the purchasing account only.

5. Cancellation & Refunds

You may cancel your subscription at any time from your profile settings. Cancellation takes effect at the end of the current billing period, and you will retain access until then. We do not offer prorated refunds for mid-period cancellations. One-time module purchases are non-refundable once access has been granted. If you believe you have been charged in error, please contact support@arrivli.com within 14 days.

6. AI-Generated Content Disclaimer

Arrivli uses AI to generate relocation guidance, task recommendations, and cost estimates. This content is informational only and does not constitute legal, immigration, financial, or tax advice. You should always verify information with qualified professionals. Arrivli is not liable for decisions made based on AI-generated content.

7. Service Providers

Third-party service providers listed in our directory are independent businesses. Arrivli does not endorse, guarantee, or accept liability for services provided by third parties. Any engagement with a provider is a direct relationship between you and that provider.

8. User Data & Privacy

We collect and process personal data in accordance with our Privacy Policy and applicable data protection law (including UK GDPR). You have the right to export your data at any time from your profile page. To request deletion of your account and associated data, email privacy@arrivli.com.

9. Intellectual Property

All content, trademarks, and software on the Arrivli platform are the property of Arrivli or its licensors. You may not reproduce, redistribute, or create derivative works without prior written permission.

10. Acceptable Use

You agree not to misuse the Service, including but not limited to: attempting to gain unauthorised access, uploading malicious content, scraping data, or using the platform for fraudulent purposes. We reserve the right to suspend or terminate accounts that violate these terms.

11. Limitation of Liability

To the fullest extent permitted by law, Arrivli shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you shall not exceed the amount paid by you in the 12 months preceding the claim.

12. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email or in-app notice. Continued use of the Service after changes constitutes acceptance of the updated terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these Terms, please contact us at legal@arrivli.com.